Responsible Gaming
Gaming Should Be Entertainment
At Vino Paradiso, we believe that online pokies and casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and understand the risks involved.
Remember: The odds always favour the house. Never gamble with money you cannot afford to lose.
Age Verification
In Australia, you must be at least 18 years of age to participate in online gaming and wagering activities. We take age verification seriously and comply with all local laws and regulations.
If you are under 18, you are not permitted to use our services. Parents and guardians are encouraged to use filtering software to prevent underage access to gaming websites.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more time and money on gaming than intended
- Chasing losses by gambling more to try to recover money lost
- Neglecting family, work, school, or other responsibilities due to gaming
- Hiding gambling activities or lying about the amount of time or money spent
- Feeling anxious, irritable, or depressed when not gaming
- Borrowing money or going into debt to fund gaming
- Failed attempts to cut back or stop gaming
- Using gaming as a way to escape problems or relieve stress
- Risking important relationships or opportunities because of gaming
If you experience any of these signs, please seek professional support immediately.
Self-Help Tools & Features
Vino Paradiso provides several built-in tools to help you maintain control of your gaming:
Deposit Limits
Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly). Once reached, no further deposits will be accepted until the period resets.
Loss Limits
Establish a maximum amount you're willing to lose during a gaming session. Once this limit is reached, your account will be temporarily restricted.
Reality Checks
Enable pop-up reminders during extended gaming sessions to help you stay aware of how long you've been playing and how much you've spent.
Self-Exclusion
If you feel you cannot control your gaming, you can request self-exclusion from Vino Paradiso for a period ranging from days to years. During this time, you will not be able to access your account or place any wagers. Contact our support team to initiate this process.
To access these tools or for more information, please contact our customer support team or log into your account settings.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Here are trusted organizations that provide confidential support:
Australia
- Gambling Help Online โ Free, confidential counselling and support
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7) - Gamblers Anonymous Australia โ Peer support and recovery programs
www.gamblersanonymous.org.au
International Resources
- GamCare (UK) โ Support and treatment for problem gambling
www.gamcare.org.uk - GamStop (UK) โ National self-exclusion scheme
www.gamstop.co.uk - Responsible Gambling Council (Canada) โ Education and support resources
www.responsiblegambling.org - National Council on Problem Gambling (USA) โ Helpline and resources
www.ncpgambling.org
Phone: 1-800-522-4700
Need Help?
If you believe you have a gambling problem, please reach out for help today. There is no shame in seeking support, and professional help is available.
You can:
- Contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858
- Request self-exclusion from Vino Paradiso by contacting our support team
- Speak to your doctor or a mental health professional
- Reach out to a trusted friend or family member
Recovery is possible. Help is just a phone call away.
Vino Paradiso is committed to promoting responsible gaming. We support the principles of fair play, transparency, and player protection. For more information about our responsible gaming practices, please visit our full policies or contact our support team.